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Solutions to Fix Error Code 1307 Which Stops Office 365/2021/2019 Installation

This article describes the Microsoft Office error code 1307 solutions. Office Installation Error Code 1307 was found that many users having trouble to repair or install office programs on their Windows and Mac computers. The majority of issues are due to the Office licensing, Windows updates, insufficient system resources like disk space, internet connectivity, etc. So this article provides the solution for different kind of office issues related to office install error 1307.

Error Code 1307

Microsoft Office installation error code 1307 Returns following error messages

Something went wrong Error code 1307 Go online for additional help

Office is Busy, There is a problem starting the Office Installation

We are sorry, but we are unable to start your program

Sorry installation can’t continue because no compatible office products are detected

We are sorry, but we can’t verify the signature of files required to install your office product

Internet connection needed. Office install error code 1307

Something went wrong Error code 1307 Go online for additional help

When trying to start an Office 365 application, you will get this error stating Something went wrong”. If the operating system is unable to add and/or remove the products that you are requesting, It requests you to verify file’s signature that required to install the office product. Usually, returns error code series 300XX, 1xxx series depends on the cause of the issue.


Office is Busy, there is a problem starting the Office Installation

The error Office is busy pops up when you try to open any office program like word, excel etc, and the office already in progress .it gives a message “we are either updating or helping you add/ or remove some programs.

office is busy


We are sorry, but we are unable to start your program

We are sorry, but we are unable to start your program is a common error in a windows operating system that causes due to failed services of a program. If there are Windows Installer services found to be not working, then you cannot install an Microsoft 365 or Office 365/2019/2021 product.

Sorry, we ran into a problem with Error 1307 – Sorry installation can’t continue because no compatible office products are detected

Windows will show a message stating that your PC ran into a problem and needs to restart. A Microsoft Windows Operating system is released in two different bit versions depending on the hardware architecture such like 32 and 64. It is required to install relevant versions of office suitable for the Windows Operating systems.


We are sorry, but we can’t verify the signature of files required to install your office product

An Office product package is available in different forms like a disc or a click to run. In the case of a disc failure, you might see this error message We are Sorry, But We Can’t Verify the Signature error message which says signatures of files required to install the office 365/2021/2019 product.

Cant verify Signature

Internet connection needed. Office error code 1307

While you performing the online repair for your office product this error message may occur due to internet problems. You can do a quick offline repair. Also, Installation of Microsoft 365 requires an internet connection depending on the version.

The latest Office 365 suite comes with a click to run version which is a small setup file when you click on it, that would start the installation by downloading all the required files for the program. In the case of an intermittent connection or some connectivity failures, you might end up seeing this microsoft office installation error 1307.

Background Installation ran into a problem

The Background Installation occurs when your Office program related files are corrupted. It is required to repair your Office program. In addition, we need to check for malware or virus related issues on your computer.

Unable to start Office program

This message explains that the program has been stopped by your Windows and throws a error stating that “Unable to start Office program. The computer must be scanned using Windows system file scan process. This also shows that Office related files are missing from Program folders. If this happened recently with any of your clean up programs, a system restore could help you to fix the same.

Check your computer to fix office 365/2021/2019 install error code 1307

There will be a log for every action on your computer which records all the events. It is termed as an Event viewer. This is a Windows Inbuilt program under system tools, it provides all the information for the problem causing keys. This could cause due to the failure with your Windows related services and the executable file is unable to read the required files when you try installing Microsoft 365 or Office 2021/2019.

Perform system file scan

System file scan in short SFC scan is windows inbuilt program to fix altered/modified and damaged files of the operating system. It can fix several updates failures, other violations done by several mismatched files. To Run system file scan in your windows operating system

First Open command prompt (CMD) in admin mode and

Run the command SFC/SCANNOW

If you see any file violations still exists after the scan then move to Event viewer to check what has caused the microsoft office error code 1307. Watch video to know how to perform SFC SCAN to fix microsoft office 365/2019/2021 installation error code 1307.

How to use Event viewer to check office error logs?

Click on a start button

Type “RUN” and open the Run command prompt

Type “EVENTVWR” and press enter key to open Eventvwr logs
error code 1307

Double click on “windows logs” from the left-side panel and select “application

Now you can see many logs in the center panel

Filter the logs to find office related issues and warnings by selecting Filter current log option from the Right side panel
error code 1307

Find any critical, error logs the caused error code 1307. If you can’t find any reasons for the issues then just take a chance to do a clean office 365/2021/2019 installation to save your time.

How to Fix Microsoft 365 Installation Error Code 1307

Sometimes office won’t install due to several reasons like Internet connectivity, dependencies for the product or any virus that affected your computer files etc. Then all you have to do a clean office installation by removing traces of office program files existed from previous versions or by multiple office installation trails by you due to several errors.

Repair/Uninstall office program

Applies To – Office 2016, Office for business, Office 365 Admin, Office 365 Small Business Admin, Office 2013

The following steps describe how to uninstall Office 2016 or 2013 products on a PC (laptop, desktop, or 2-in-1). For other versions of Office, including Office 2016 for Mac, or older versions of Office, see the section, Uninstall Office for Mac, Office 2010, or Office 2007 below.

For Windows 10 / Windows 11

Go to control panel from start button

Select Programs and features there to reach a list of installed programs on your computer (In windows 10 you can just type “programs and features in the Cortana search bar beside windows start logo)

From the list, search for Microsoft Office product and click on Change

A window will open like here showing Add, Repair, Remove options

Then proceed to with repair and wait for sometimes

Once the repair is successful you are ready to use Microsoft office product again

To uninstall follow the first 4steps from repair process, and choose to Remove instead of repair

Installing Office Product

Once you have done the uninstallation part, now do a clean office installation.

Login to your Microsoft office account

Go to your dashboard to see the product you purchased

Select “Install Office “ option and then let it download

Go to downloads in your computer and Double click on office setup file to install

If the office install error code 1307 still persists then try an advanced registry fix if you are familiar with it

Windows Registry Fix

The registry in Windows is a console that shows the structure of your Windows Operating system and it’s internal programs. The Hexa codes inside the registry may change due to some unwanted conflicting programs which use the same resources.

To fix the error code 1307 in office 365/3021/2019

You need to delete the altered Office Registry keys or

remove and re-create the keys with previous values. (HEXA CODE or H-KEYS)

Take a support from Microsoft Chat Support Team regarding any unresolved issues on your computer. Also, visit our website for more details and information

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