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Microsoft Office installation Error Code 30103-13

This article describes the Microsoft Office error code 30103-13 solutions. Microsoft 365 Error Code 30103-13 was found that many users having trouble repairing or installing office programs on their Windows and Mac computers. 

The majority of issues are due to Office licensingWindows updates, insufficient system resources like disk space, Internet connectivity, etc.

So this article provides the solution for different kinds of office issues related to office 365 quick repair error code 30103-13 when installing Office.

Check your computer to fix error code 30103-13 when installing Office 365/2021/2019

There will be a log for every action on your computer which records all the events. It is termed as an Event viewer. This is a Windows Inbuilt program under system tools, it provides all the information for the problem causing keys.


This could cause due to the installation failure with your Windows related services and the executable file is unable to read the required files when you try installing Microsoft 365 or Office 2021/2019/365. There may be issues with the start up programs which can be checked under System Configuration.

Perform system file scan to fix error code 30103-13 office 365

System file scan in short SFC scan is windows inbuilt program to fix altered/modified and damaged files of the operating system. It can fix several updates failures, other violations done by several mismatched files.


To Run system file scan in your Windows Operating System


1. First Open command prompt (CMD) in admin mode 


2. Run the command SFC/SCANNOW



If you see any file violations still exists after the scan then move to Event viewer to check what has caused the office error code 30103-13.

Watch video to know how to perform SFC SCAN to fix office error code 30103-13 

How to use Event viewer to check office error logs to fix error code 30103-13 office 2021?


   1. Click on a start button

   2. Type “RUN” and open the Run command prompt

   3. Type “EVENTVWR” and press enter key to open Eventvwr logs


error code 30103-13


   4. Double click on “windows logs” from the left-side panel and select “application “.


   5. Now you can see many logs in the centre panel.


 6. Filter the logs to find office related issues and warnings by selecting Filter current log option from the Right side panel.


Find any critical, error logs the caused office 365/2021/2019 installation error code 30103-13


If you can’t find any reasons for the issues then just take a chance to do a clean installation to save your time.


error code 30103-13

Remove temporary files to fix this error code

Sometimes office applications won’t install due to several reasons like internet connectivity, dependencies for the product or any virus that affected your computer files etc.  

Then all you have to do a clean installation by removing traces of office program files existed from previous versions or by multiple office installation trails by you due to several errors.

Under normal conditions, these files are closed and deleted by Windows when you quit a Windows session. However, if you quit Windows in an irregular way (for example, restarting the computer or turning it off during an active Windows session) the files are not closed or deleted.

To remove temporary files, follow these steps


  1.  Click on windows start button + “R” to open the run command window
  2.  Type “%temp%” and click on the enter button, this leads to a window with temp files and folders
  3.  Select all (CTRL+A) “Shift + Delete” to remove permanently
  4.  There may be some files requires admin permission to remove, Just click on ok

temp files deletion

Error code 30103-13 Fix – by removing Office traces from Program files

In some cases, Office installation may stop because of several reasons like slow internet, server issues etc. Then your machine creates some of files required to office 365/2021/2019 product. 

When you try to re-install this time, You may see issues like these type of error code 30103-13 and different series based on the reason of failure.

office traces removing window

You have to delete these Office traces from the computer before trying re-installation process.

Repair/Uninstall office program

Applies To – Office 2016, Office for business, Office 365 Admin, Office 365 Small Business Admin, Office 2013


The following steps describe how to uninstall Office 2019 or 2021 products on a PC (laptop, desktop, or 2-in-1). 


For other versions of Office, including Office 2021 for Mac, or older versions of Office, see the section, Uninstall Office for Mac, Office 2019, or Office 2021 below. 


Try uninstalling Office using the Control Panel  first. If that doesn’t work use the easy fix tool or try uninstalling Office manually.


For Windows 10 / Windows 11

  1. Go to control panel from start button
  2. Select Programs and features there to reach a list of installed programs on your computer (In windows 10 you can just type “programs and features in the Cortana search bar beside windows start logo)
  3. From the list, search for Microsoft Office product and click on Change
  4. A window will open like here showing Add, Repair, Remove options
  5. Then proceed to with repair and wait for sometimes. Once the repair is successful you are ready to use Microsoft office product again
  6. To uninstall follow the first 4 steps from repair process, and choose to Remove instead of repair

IMPORTANT –  It’s impossible to uninstall office applications (word, excel, publisher etc.) individually from total office product. The only way to uninstall an individual app is if you purchased it as a stand-alone version.


Installing Office Product to fix this error code 30103-13


Once you have done the uninstallation part, now do a clean installation

  1. Login to your Microsoft office account
  2. Go to your dashboard to see the product you purchased
  3. Select “Install Office “ option and then let it download, (you may see click SaveRunSetup, or Save File depends on browser type, select “save” for future purpose)
  4. Go to downloads in your computer and Double click on office setup file to install
  5. If the error code30103-13 still persists then try an advanced registry fix if you are familiar with it

Windows Registry Fix

The registry in Windows is a console that shows the structure of your Windows Operating system and it’s internal programs. The Hexa codes inside the registry may change due to some unwanted conflicting programs which use the same resources. 

To fix the error code 30103-13 in office 365/2021/2019 you need to delete the altered Office Registry keys or remove and re-create the keys with previous values. (HEXA CODE or H-KEYS).

Note: Don’t do Registry changes if you are not aware of the structure, as it damages applications with one single change. Sometimes damages your computer operating system too.

Office 365/2021/2019 error code 30103-13 returns the following error messages

  • Something went wrong with the Error code 30103-13 go online for more help,
  • Office is Busy, there is an issue with starting the Office Installation,
  • We are sorry, but we are not able to begin your program,
  • Sorry installation cannot continue as no compatible office products are detected,
  • We are sorry, but we can’t verify the signature of files needed to install the office product.
  • Internet connection needed. Office error code 30103-13
  • Background installation ran into a problem.

Something went wrong Error code 30103-13 Go online for additional help


When trying to start an Microsoft Office application, you will get this error stating “Something went wrong“. If the operating system unable to add and/or remove the products that you are requesting, It requests you to verify file’s signature that required to install the Microsoft 365 or office 2021/2019/365 product. Usually, returns error code series 300XX, 1xxx series depends on the cause of the issue.

error code 30103-13


Office is busy, there is a problem starting the Office 365/2021/2019 Installation


The error “Office is Busy” appears when you try to open any office 365 program like word ,excel etc., and the office already in progress .It gives a message Office Doesn’t Work- Error Code 30103-13 we are either updating or helping you add/ or remove some office 2021/2019/365 programs.

Error code 30103-13


We are sorry, but we are unable to start your program


We are sorry, but we are unable to start a program is a common error in a windows operating system that causes due to failed services of a program. If there are Windows Installer services found to be not working, then you cannot install an Office product.


Sorry, we ran into a problem Error code 30103-13 – Sorry installation can’t continue because no compatible office products are detected


Windows will show a message stating that your PC ran into a problem and needs to restart. A Microsoft Windows Operating system is released in two different bit versions depending on the hardware architecture such like 32 and 64. It is required to install relevant versions of office suitable for the Windows Operating systems.

 In case of any mismatch in the versions selected, you can see this error message 30103-13 that says no compatible office products are detected.


We are sorry, but we can’t verify the signature of files required to install your office product


An Microsoft 365 or Office 2021/2019/365 product package is available in different forms like a disc or a click to run. In the case of a disc failure, you might see this We are Sorry, But We Can’t Verify the Signature error message which says signatures of files required to install the office 365 product.


Internet connection needed to fix Office error code 30103-13


While you performing the online repair for your Microsoft 365 product this error message 30103-13 may occur due to internet problems. You can do a quick offline repair. Also, Installation of Microsoft 365 or Office 2021/2019/365 requires an internet connection depending on the version.

 In the case of an intermittent connection or some connectivity failures, you end up seeing this error 30103-13.

Error code 30103-13


Background Installation ran into a problem


Background Installation Ran into a Problem generally pops up when the Office 365 program related files are corrupted. In addition, we need to check for malware or virus related issues on your computer.

Office background installation ran into a problem




At last, if you are still not able to resolve this issue Error Code 30103-13. I am sure they will help you resolve this issue. If you like to see the procedure for paid support, to clarify, you may ask the Tech Available online.


Take a support from Online experts regarding any unresolved issues on your computer. Chat with our technician to fix your computer issues Now!

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