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Microsoft Office Installation Error code 30068-15 (1715)

This describes the Microsoft Office error code 30068-15 (1715) and 30068-26 (1715) solutions. The majority of issues are due to the Office licensingWindows updates, insufficient system resources like disk space, internet connectivity, etc. So this article provides the solution for different kind of office issues related to error code 30068-15 (1715) and Error code 30068-26 (1715) when installing Office 365/2021/2019.


Office 365/2021/2019 error code 30068-15 (1715) Returns following error messages

  • Something went wrong Error code 30068-15 (1715) Go online for additional help.
  • Office is Busy, There is a problem starting the Office 365/2019/2021 Installation.
  • We are sorry, but we are unable to start your program.
  • Sorry installation can’t continue because no compatible office products are detected.
  • Internet connection needed. Office 365 error code 30068-15 (1715).
  • Background installation ran into a problem.

Something went wrong Error code 30068-15 (1715) Go online for additional help.

When operating system unable to add and/or remove the products that you are requesting, It requests you to verify file’s signature that required to install the office 365/2019/2021 product.

Something Went Wrong


Office is Busy, There is a problem starting the Office 365/2019/2021 Installation


It appears when you try to open any office 365 program like word ,excel etc, and the office already in progress .it gives a message “we are either updating or helping you add/ or remove some programs.

Office is busy

We are sorry, but we are unable to start your program.


Unable to start a program is a common error in a windows operating system that causes due to failed services of a program. If there are Windows Installer services found to be not working, then you cannot install an microsoft 365 or Office 2021/2019/365 product.

Sorry, we ran into a problem Error code 30068-15 (1715)-Sorry installation can’t continue because no compatible office products are detected.


A Microsoft Windows Operating system is released in two different bit versions depending on the hardware architecture such like 32 and 64. It is required to install relevant versions of office suitable for the Windows Operating systems.

We are sorry, but we can’t verify the signature of files required to install your office product.


An Office product package is available in different forms like a disc or a click to run. In the case of a disc failure, you might see this error message which says signatures of files required to install the office 365/2021/2019 product.

Can't Verify Signature

Internet connection needed. Office 365/2019/2021 error code 30068-15 (1715).


While you performing the online repair for your office 365 product this error message 30068 may occur due to internet problems. You can do a quick offline repair.


Also, Installation of Microsoft 365 or Office 2019/2021 requires an internet connection depending on the version. The latest Office 365 suite comes with a click to run version which is a small setup file when you click on it, that would start the installation by downloading all the required files for the program.

Internet Connection

Background Installation ran into a problem


It is required to repair your Office 2021/2019/365 program. In addition, we need to check for malware or virus related issues on your computer.

Background installation ran into a problem

Unable to start Office program


This message explains that the program has been stopped by your Windows. The computer must be scanned using Windows system file scan process. This also shows that Office related files are missing from Program folders. If this happened recently with any of your cleanup programs, a system restore could help you to fix the same.


Diagnose your computer to fix error code 30068-15 (1715) when installing office 365/2021/2019

There will be a log for every action on your computer which records all the events. It is termed as an Event viewer. This is a Windows Inbuilt program under system tools, it provides all the information for the problem causing keys.


This could cause due to the failure with your Windows related services and the executable file is unable to read the required files when you try installing Office 365/2019/2021. There may be issues with the start up programs which can be checked under System Configuration.

Perform system file scan

  1. To Run system file scan in your windows operating system,
  2. First Open command prompt (CMD) in admin mode and
  3. Run the command SFC/SCANNOW
  4. Office error codes also can be fixed with this scan if they are not damaged much.

If you see any file violations still exists after the scan then move to Event viewer to check what has caused the microsoft 365 error code 30068-15 (1715) and error code: 30068-26 (1715).


How to use Event viewer to check office error logs

  1. Click on a start button.
  2. Type “RUN” and open the Run command prompt.
  3. Type “EVENTVWR” and press enter key to open Eventvwr logs.
  4. Double click on “windows logs” from the left-side panel and select “application “.
  5. Now you can see many logs in the center panel.
  6. Filter the logs to find office related issues and warnings by selecting Filter current log option from the Right side panel.
  7. Find any critical, error logs the caused error code 30068-15 (1715) and error code 30068-28 (1715).
  8. If you can’t find any reasons for the issues then just take a chance to do a clean installation to save your time.

Remove Temporary Files

  1. To remove temporary files, Follow these steps,
  2. Click on windows start button + “R” to open the run command window.
  3. Type “%temp%” and click on the enter button, this leads to a window with temp files and folders.
  4. Select all (CTRL+A) “Shift + Delete” to remove permanently,

temp files deletion

Repair/Uninstall office program

In some cases, microsoft 365 installation may stop because of several reasons like slow internet, server issues etc. Then your machine creates some of files required to office 365/2021/2019 product.

When you try to re-install this time, You may see issues like these type of error code 30068-15 (1715) and  30068-28(1715) different series based on the reason of failure.

For Windows 10 / Windows 11:-

  1. Go to control panel from start button,
  2. Select Programs and features there to reach a list of installed programs on your computer. (In windows 10 you can just type “programs and features in the Cortana search bar beside windows start logo)
  3. From the list, search for Microsoft Office product and click on Change
  4. A window will open like here showing Add, Repair, Remove options
  5. Then proceed to with repair and wait for sometimes. Once the repair is successful you are ready to use Microsoft office product again.
  6. To uninstall follow the first 4 steps from repair process, and choose to Remove instead of repair

Installing Office Product

  1. Once you have done the uninstallation part, now do a clean installation.
  2. Login to your Microsoft office account
  3. Go to your dashboard to see the product you purchased.
  4. Select “Install Office “ option and then let it download.
  5. Go to downloads in your computer and Double click on office setup file to install.
  6. If the Office 365/2021/2019 error code 30068-15 (1715) still persists then try an advanced registry fix if you are familiar with it.

Windows Registry Fix

The registry in Windows is a console that shows the structure of your Windows Operating system and it’s internal programs. The Hexa codes inside the registry may change due to some unwanted conflicting programs which use the same resources.

To fix the error code 30068-15 (1715) in office 365/2019/2021 you need to delete the altered Office Registry keys 

Remove and re-create the keys with previous values. (HEXA CODE or H-KEYS).

Note: Don’t do Registry changes if you are not aware of the structure, as it damages applications with one single change. Sometimes damages your computer operating system too.


At last, if you are still not able to resolve this issue Error Code 30068-15 (1715) . I am sure they will help you resolve this issue. If you like to see the procedure for paid support, to clarify, you may ask the Tech Available online. 


Take a support from Online experts regarding any unresolved issues on your computer. Chat with our technician to fix your computer issues Now!

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