This article describes the Microsoft Office 365/2021/2019 program installation error code 2-4 solutions. It was found that many users having trouble repairing or installing office 365 programs on their Windows and Mac computers. The majority of issues are due to Office licensing, Windows updates, insufficient system resources like disk space, Internet connectivity, etc. So this article provides the solution for different types of office issues related to Microsoft 365/2019 program error code 2-4.
Microsoft Office 365/2021/2019 Error code 2-4 Returns following error messages
Something went wrong Error code 2-4 Go online for additional help
Office is Busy, There is a problem starting the Microsoft Office 365 Installation
We are sorry, but we are unable to start your office 365 installation program
Sorry installation can’t continue because no compatible office 365/2021 products are detected
We are sorry, but we can’t verify the signature of files required to install your office 365 product
Internet connection needed. Office 365/2021 program installation Error code 2-4
Background installation ran into a problem
Something went wrong Error code 2-4 Go online for additional help
When trying to start an Office application, you will get this error stating “Something went wrong”. If the operating system is unable to add and/or remove the Office 365/2019 products that you are requesting, It requests you to verify the file’s signature that required to install the office 365 product. Usually, returns error code series 300XX, 1xxx series depends on the cause of the issue.
The office is Busy, There is a problem starting the Office 365/2019 program Installation
The error “Office is busy” pops up when you try to open any office 365/2019 installation program like word, excel etc., and the office already in progress .it gives a message “we are either updating or helping you add/ or remove some office 365/2019 installation programs.
We are sorry, but we are unable to start your office 365/2019/2021 installation program
We are sorry, but we are unable to start your program is a common Microsoft office 365/2019/2021 installation error 2-4 in a windows operating system that causes due to failed services of a program. If there are Windows Installer services found to be not working, then you cannot install an Office product.
Sorry installation can’t continue because no compatible office 365/2019/2021 products are detected
Windows will show a message stating that your PC ran into a problem and needs to restart. A Microsoft Windows Operating system is released in two different bit versions depending on the hardware architecture such as 32 and 64.
It is required to install relevant versions of office suitable for the Windows Operating systems. In the case of any mismatch in the versions selected, you can see this error message that says no compatible office 365/2019 products are detected.
We are sorry, but we can’t verify the signature of files required to install your office 365/2019/2021 product
An Office 365/2019 product package is available in different forms like a disc or a click to run. In case of a disc failure, you might see this error message We are Sorry, But We Can’t Verify the Signature error message which says signatures of files required to install the office 2019 product.
Internet connection needed to fix Microsoft Office 365/2021 program Error code 2-4
The Internet is one of the requirements for doing office click to run the Microsoft Office 365/2019/2021 program installation code 2-4. If there are any intermittent connections, your system may not respond correctly and it may cause different issues with office 365/2019 installation or updates. Also, Installation of Microsoft Office 365/2019 requires an internet connection depending on the version.
The latest Office 365 suite comes with a click to run version which is a small setup file when you click on it, that would start the Microsoft office 365/2019 installation error code 2-4 by downloading all the required files for the office 365 installation program. In the case of an intermittent connection or some connectivity failures, you might end up seeing this Microsoft office 365/2021/2019 installation program error 2-4.
Background Installation ran into a problem
The Background Installation occurs when your Office 365/2021 program related files are corrupted. It is required to repair your Office 365/2019/2021 installation program. In addition, we need to check for malware or virus related issues on your computer.
Unable to start an Office 365/2021 installation program
An Office 365/2021/2019 installation program uses the services from the Windows operating system to start and function correctly. There are many dependencies with system files and their services. In case of any failure in such system services or the system files, there are chances that your office 365/2019 program may not start correctly.
Check your computer to fix office 365/2019/2021 installation Error code 2-4
There will be a log for every action on your computer which records all the events. It is termed as an Event viewer. This is a Windows Inbuilt program under system tools, it provides all the information for the problem causing keys. This could cause due to the failure with your Windows related services and the executable file is unable to read the required files when you try installing 365/2021 Office.
Check List Before you attempt a fix to office 365/2021 installation Error code 2-4
Pending updates
Windows updates are released to update security patches within your Windows Operating system. Since the inception of Microsoft Windows, it tracks the new updates available on Microsoft Catalog database and downloads all the important and optional updates.
Optional updates are specified for third party products like attached hardware or it can be some third-party non-Microsoft Software. Such pending updates are most important for any Windows Software while facing a software issue with other office 365/2019 installation programs.
Malicious Software removal
Malware a malicious software which is not signed by Microsoft or intended to steal any user data are problem creating programs. They should be removed from a computer and Windows defender or any authorized third party programs provides to disinfect your computer from malware infections. They provide robust security features to safeguard your computer from hackers.
Disc clean-up
Disk clean-up is a procedure to delete the temporary files, junk files, from a specific drive. It involves deletion of setup Log files which were remaining after the office 365/2019 installation of Windows Operating system, downloaded program files
1.Temporary internet files, offline pages
2. System queued and archived windows error logs
3. Delivery optimization files
4. Recycle bin and thumbnails
Watch the video for disc-cleanup tutorial
Perform system file SFC scan
System file scan in short SFC scan is windows inbuilt program to fix altered/modified and damaged files of the operating system. To Run system file scan in your windows operating system, First Open command prompt (CMD) in admin mode and Run the command SFC/SCANNOW.
If you see any file violations still exists after the scan then move to Event viewer to check what has caused the office 365/2019 installation program Error code 2-4 . Watch video to know how to perform SFC SCAN to fix Microsoft office 365/2021 program Error code 2-4 .
How to use Event viewer to check office error logs
Initially, it is important to understand how an event viewer works. Event viewer is an inbuilt feature of Windows Operating system to register the logs of your Office 365/2019 programs. In case of any errors or failures on any program, the event viewer supports you to open and check the event logs during such incidents. These logs will notate the failure reasons and can show you the trouble errors.
Click on a start button
Type “RUN” and open the Run command prompt
Type “EVENT VIEWER” and press enter key to open Event viewer logs
Double click on “windows logs” from the left-side panel and select “application “
Now you can see many logs in the center panel
Filter the logs to find office related issues and warnings by selecting Filter current log option from the Right side panel
Find any critical, error logs the caused Microsoft office 365 installation Error code 2-4. If you can’t find any reasons for the issues then just take a chance to do a clean installation to save your time.
Steps to Fix the Microsoft office 365/2021/2019 Error code 2-4
Sometimes office won’t install due to several reasons like internet connectivity, dependencies for the product or any virus that affected your computer files etc. Then all you have to do a clean installation by removing traces of office 365/2019 Installation program files existed from previous versions or by multiple office installation trails by you due to several errors.
Repair/Uninstall office program to Fix this office 365/2021/2019 Error code
Applies To – Office 2019, Office for business, Office 365 Admin, Office 365 Small Business Admin, Office 2021
For Windows 8 / Windows 11/10
Firstly, Go to control panel from start button
Secondly, Select Programs and features there to reach a list of installed programs on your computer
From the list, search for Microsoft Office 365 product and click on Change
After that, A window will open like here showing Add, Repair, Remove options
Then proceed to with repair and wait for sometimes
Once the repair is successful you are ready to use Microsoft office 2021/2019 product again
To uninstall follow the first 4 steps from repair process, and choose to Remove instead of repair
Installing Office 365/2021 Product to fix the error code 2-4
Once you have done the uninstallation part, now do a clean Office 365 installation
Login to your Microsoft office account www.office.com/signin
Go to your dashboard to see the office 365/2021 product you purchased
Select “Install Office “ option and then let it download (you may see click Save, Run, Setup, or Save File depends on browser type, select “save” for future purpose)
Go to downloads in your computer and Double click on office setup file to install
If the Microsoft Office 365/2019 installation Error code 2-4 still persists then try an advanced registry fix if you are familiar with it
Windows Registry Fix Office 365/2021/2019 Installation Error code 2-4
The registry in Windows is a console that shows the structure of your Windows Operating system and it’s internal programs. The Hex codes inside the registry may change due to some unwanted conflicting programs which use the same resources. To fix the office 365/2021/2019 Error code 2-4 in office 365/2010/2016, You need to delete the altered Office Registry keys or Remove and re-create the keys with previous values. (HEXA CODE or H-KEYS).
Note – Don’t do Registry changes if you are not aware of the structure as it damages applications with one single change. Sometimes damages your computer operating system. Take support from Online experts regarding any unresolved issues on your computer. Chat with our technician to fix your computer issues Now!
