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This article describes the Microsoft Office error 1-8 solutions. It was found that many users were having trouble repairing or installing office programs on their Windows and Mac computers. The major issues are due to the Office365 licensing, Windows updates, insufficient system resources like disk space, internet connectivity, etc. So, this article gives the solution for different types of office issues related to error code 1-8.

Microsoft Office Error Code 1-8 Returns Following Error Messages

  • Something went wrong with code 1-8 Go online for additional help.
  • Office is Busy, there is a problem starting the Office program Installation.
  • We are sorry, but we are unable to start your office program.
  • Sorry office installation can’t continue because no compatible office products are detected.
  • We are sorry, but we can’t verify the signature of office files required to install your office product.
  • Internet connection needed. Office program error 1-8.
  • Background installation ran into a problem.

Something went wrong Error 1-8 Go online for additional support

When trying to start an Office program application, you will get this error issue  stating “Something went wrong“. When the operating system is unable to add or remove the office products that you are requesting, It requests you to verify the file signature that is required to install the office product. Usually, the error 1-8 series depends on the cause of the issue.

Something Went Wrong

Office program is Busy, there is a problem starting the Office Installation

The error “Office is Busy” appears when you try to open any office program like word ,excel PowerPoint etc., the office program already in progress .it gives a message “we are either updating or helping you or remove some office programs

We are sorry, but we are unable to start your office program.

We are sorry, but we are unable to start a program” is a common error in a windows operating system that occurs due to failed services of an office program. If there are Windows Installer services found that are not working, then you cannot install an Office product.

Sorry, we ran into a problem in office installation Error code 1-8

Windows will show a message stating that your computer ran into a problem and needs to restart. A Microsoft Windows Operating system is released in two different types of versions depending on the hardware architecture such as 32 and 64. It is required to install the same versions of the office suitable for the Windows Operating systems. In case of any mismatch between the versions selected, you can see this error message that says no compatible Microsoft office products are detected.

We are sorry, but we can’t verify the signature of files required to install your office product.

A Microsoft Office product is available in various types like a disc or a click to run. In the case of a disc failure, you might see this: We are Sorry, But We Can’t Verify the Signature error message which says signatures of files required for installing the office product.

Cant verify


Internet connection is needed to fix Office installation error code 1-8

While you perform the online repair for your office product this error message may occur due to internet connection. You can do a quick offline repair. Also, Installation of Microsoft Office programs requires an internet connection depending on the version.

The latest Office 365 suite comes with a click to run version which is a small file when you click on it, that would start the installation by downloading all the required files for the office program. In the case of an internet connection or some connectivity failures, you end up seeing this error code 1-8.

Background installation ran into a problem

Background Installation ran into a problem.

Background Installation Ran into a Problem generally occurs when your Office program related files are corrupted. It is required to repair our Office program. In addition, we need to check for malware or virus-related issues on your PC.


Unable to start Office program.

This message explains that the Microsoft office program has been stopped by our Windows and unable to start the office programs. The computer must be scanned using Windows system file scan process. It shows that Office program related files are missing from office folders. It has happened recently with any of your clean-up programs, a system restore could help you to fix the same.

Analyze Computer to Fix Error Code 1-8:

There are few ironically shown Office error code 1-8 which requires an immediate action. There will be a log for every action on your PC which records all the events. It is termed as an Event viewer. This is a Windows Inbuilt office program under system tools, it gives all the information for the problem causing keys.

This could be due to the failure with your Windows related services and the executable office file is unable to read the required files when you try to install Office. There may be issues with the start-up office installation programs which can be checked under System Configuration.

Check List Before you attempt a fix to Error code 1-8 :

Pending updates:-

Windows updates are released to update security patches within your Windows Operating system. Since the inception of Microsoft Windows, it tracks the new updates available on Microsoft Catalog database and downloads all the important and optional updates.

Important updates are driven by Microsoft developer community to enhance the product and security. Optional updates are specified for third party products like the attached hardware or it can be some third-party non-Microsoft Software. These optional updates are primarily sent by the manufacturers to Microsoft to get certified and these signed drivers are sent along with the windows updates which improve the computer automatically.

Such pending updates are most important for any Windows Software while facing a software issue with other programs.

Malicious Software removal:-

Malware a malicious software which is not signed by Microsoft or intended to steal any user data are problem creating programs. They should be removed from a computer and Windows defender or any authorized third party programs provides to disinfect your computer from malware infections. They provide robust security features to safeguard your computer from hackers.

Disc clean-up:-

Disk cleanup is a procedure to delete the temporary files, junk files, from a specific drive. It involves deletion of setup Log files which were remaining after the installation of Windows Operating system, downloaded program files, temporary internet files, offline pages, system queued and archived windows error logs, delivery optimization files, recycle bin and thumbnails. This program calculates the space that can be cleared from your computer and will queue them up for deletion with the user selection.

Watch the video for the disc-cleanup tutorial


Perform System File SFC/Scan: –

System files short SFC scan is windows inbuilt office program to fix altered/modified and damaged office files of the operating system. It can fix several windows updates failures, other violations done by several mismatched files.

To Run system file scan in your windows operating system, first Open command prompt (CMD) in admin mode and run the command

Note that SFC SCAN alone cannot resolve the issue.


Office error code 1-8 also can be fixed with this scan if they are not damaged much. If you see any office program file violations still exist after the Sfc/scan, then move to the Event viewer to check what has caused the office error code 1-8. Watch a video to know how to perform SFC SCAN to fix office program error code 1-8.

How To Use Event Viewer to Check Office program Error Logs: –

Initially, it is important to understand how the event viewer works. Event viewer is an inbuilt feature of Windows Operating system to register the logs of your office programs. In case of any errors or failures on any office program, the event viewer supports you to open and check the event logs during such incidents. These logs will notate the failure reasons and can show you the trouble error code 1-8.

Thus, these event logs can be analyzed by a technician to assist you properly on your computers. If a technician. This event viewer shows the logs in different types like critical, information or error.

  1. Click on a start button
  2. Enter “RUN” and open the Run command prompt
  3. Enter “EVENT VIEWER” and press enter key to open Event Viewer logs
  4. Double click on “windows logs” from the left-side panel and choose “application”.
  5. Now you can see many logs in the middle panel
  6. Filter the logs to find office program related issues and warnings by selecting Filter current log option from the Right-side panel. Find any critical, error code logs the caused code 1-8.

If you can’t find any reasons for this issue, then just take a chance to do a clean installation to save time.

Steps To Fix office Error Code 1-8: –

Sometimes office program won’t install due to several reasons like internet connectivity, dependencies for the office product or any virus that affected your computer files etc. Then all you must do a clean-up office program installation by removing traces of office program files existed from before versions or by multiple office program installation trails by you due to several errors.

Repair/Uninstall Office Program: –

Applies To: Office 2016, for business, Office 365 Admin, Office 365 Small Business Admin, Office 2013

The following steps describe how to uninstall Office 2016 /2013 office products on a PC (laptop, desktop, or 2-in-1). For other versions of Office, including Office 2016 for Mac, or older versions of Office, see the section, Uninstall Office program for Mac, Office 2010, or Office 2007 below. Try uninstalling the Office program using the Control Panel first. If that doesn’t work, use the easy fix tool or try uninstalling Office programs manually.

For Windows 10 Windows 11: –

  1. Go to control panel from start button,
  2. Select Programs and features there to reach a list of installed office programs on your computer. (In windows 10 you can just type “programs and features in the Cortana search bar beside windows start logo)
  3. From the list, search for Microsoft Office products and press on Change.
  4. A window will open like here showing Add, Repair, Delete options.
  5. Then proceed with repair and wait for some time. Once the office repair is successful you are ready to use Microsoft office products again.

To uninstall the following first 4 steps from repair process and choose to remove instead of repair.

IMPORTANT: It is impossible to do uninstall the office program installation applications (word, excel, publisher etc) individually from total office product. The only way to uninstall an individual app is if you purchased it as a stand-alone version.

Installing Office Product: –

Once you have completed the uninstallation part, now do a clean office program installation.

  1. Login to your Microsoft office account
  2. Go to your dashboard to see the office product you purchased.
  3. Select “Install Office “option and then let it download, (you may see click Save, Run, Setup, or Save File depends on browser type, select “save” for future purpose)
  4. Go to downloads on your computer and double click on the office program setup file to install.

If this error code 1-8 persists, then try an advanced registry fix if you are familiar with it.

Windows Registry Fix: –

The registry fix in Windows is a console that shows the structure of your Windows Operating system and its internal office installation programs. The Hex error codes inside the registry may change due to some unwanted conflicting office programs which use the same resources.

To fix the error code 1-8 in office 365/2010/2016 you need to delete the Office Registry keys or delete and re-create the keys with previous values. (HEX CODE or H-KEYS).

Note: Don’t do Registry changes if you are not aware of the structure, as it damages office applications with one single change. Sometimes damages happen in our computer operating system too.

Take support from Online experts regarding any unresolved issues on your PC.

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