Purchased & Installed Office 2024, But Word Still Shows Office 2021? Fix It Here
I bought and downloaded Microsoft Office 2024 for installation on one PC. When I opened Word, it still indicated Office 2021 instead of 2024.
I clicked on Switch and saw that both editions, 2021 and 2024, were displayed. I chose Office 2024, which was already pre-selected, but when I created a Word document and checked for my account, it still indicated Office 2021.
This is how I stop Office 2021 and ensure that I truly use Office 2024.”
Solution: Completely Deactivate and Remove Office 2021
Step 1: Sign Out of Office and Restart Word
- Open Microsoft Word. Go to File > Account.
- Select Sign Out under your Microsoft account.
- Close Word, restart your computer, and sign back in using the account associated with Office 2024.
And then check if now Word shows Office 2024 under File > Account.
Step 2: Uninstall Office 2021 to Avoid Conflict
- Therefore, since your system still detects Office 2021, uninstalling it would sort out the matter.
- Uninstall Office 2021 using Settings:
- Press Win + I to open Settings. Select Apps > Installed applications.
- Search for Microsoft Office 2021, click on it, and then select Uninstall.
Then restart your PC after the uninstallation.
Use the Microsoft Office Uninstall Tool
But if the Office 2021 won’t uninstall, use Microsoft’s own tool for Office removal:
Download it here. When run, choose Office 2021 to remove. After that restart your PC.
Step 3: Check and Activate Office 2024
- Start Microsoft Word or any Office program.
- Go to File> Account. Product Information should now read Office 2024.
- If Office is not activated, click Activate and sign in with the Microsoft account associated with your Office 2024 purchase.
Need Further Help? Please Take Guided Support
If you still were not able to install Office 2024, you would be taken through each step with assistance:
