I bought and downloaded Microsoft Office 2024 for installation on one PC. When I opened Word, it still indicated Office 2021 instead of 2024.

I clicked on Switch and saw that both editions, 2021 and 2024, were displayed. I chose Office 2024, which was already pre-selected, but when I created a Word document and checked for my account, it still indicated Office 2021.

This is how I stop Office 2021 and ensure that I truly use Office 2024.”

Why Is Office Still Showing 2021 Instead of 2024?

• Old Office version not fully removed
• Account signed into Office 2021 license
• Multiple Office versions conflicting on the same PC

Solution: Remove Office 2021 and Activate Office 2024

Step 1 – Sign Out of Office and Restart Word

1. Open Microsoft Word
2. Go to File > Account
3. Click Sign Out under your Microsoft account
4. Close Word
5. Restart your computer
6. Open Word again and sign in with your Office 2024 account

👉 Now check: File > Account → It should show Office 2024

Step 2 – Uninstall Office 2021 to Avoid Conflicts

Method 1 – Uninstall via Settings

1. Press Win + I to open Settings
2. Go to Apps > Installed Apps
3. Search for Microsoft Office 2021
4. Click and select Uninstall
5. Restart your PC

Method 2 – Use Microsoft Office Uninstall Tool

If Office 2021 doesn’t uninstall normally:

1. Download the official Microsoft Office removal tool
2. Run the tool and select Office 2021
3. Follow on-screen instructions
4. Restart your computer

Step 3 – Check and Activate Office 2024

1. Open Microsoft Word
2. Go to File > Account
3. Under Product Information, confirm it shows Office 2024

If not activated:

• Click Activate
• Sign in with the account linked to your Office 2024 purchase

Need Further Help? Please Take Guided Support

If you still were not able to install Office 2024, you would be taken through each step with assistance:

Click here for Guided Support