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This article describes the Microsoft Office error code 5-11 solutions. It was found that so many users were having trouble repairing or installing Office programs on their Windows and Mac computers. Most of the issues are due to the Office365/2021 licensing, Windows updates, and insufficient system resources like disk space, internet connectivity, etc. So, it is providing solutions for different kinds of office program issues related to error codes 5-11.


Analyze Your Computer to Fix Error Code 5-11: –


There are a few ironically shown Office error code 5-11 which require immediate action. There will be a log for every action on your system that records all the events. It is termed as an Event viewer. This is a Windows Inbuilt office program under system tools, it provides all the information for the problem-causing keys.


This could be due to the failure with your Windows related services and the executable office file is unable to read the required files when you try installing Office. There may be issues with the start-up office programs which can be checked under System Configuration.



Checklist Before you attempt a fix this office Error code 5-11:


Pending office updates: –

Windows updates are released to update security patches within your Windows Operating system. Since this inspection of Microsoft Windows, its office tracks the new updates available on Microsoft Chat Log database and downloads all the important and optional office updates.



Important updates are driven by the Microsoft developer community to enhance the product and security. Optional updates are specified for third party products like attached hardware or it can be some third-party non-Microsoft Software. These optional updates are primarily sent by the manufacturers to Microsoft office to get certified and these signed drivers are sent along with the windows updates which improve the computer automatically.

windows 11 update

Malicious Software removal:-


Malware a malicious software which is not signed by Microsoft or intended to steal any user data are problem creating programs. They should be removed from a computer and Windows defender or any authorized third party programs provides to disinfect your computer from malware infections. They provide robust security features to safeguard your computer from hackers.


Disc clean-up:-


Disk cleanup is a procedure to delete the temporary files, junk files, from a specific drive. It involves deletion of setup Log files which were remaining after the installation of Windows Operating system, downloaded program files, temporary internet files, offline pages, system queued and archived windows error logs, delivery optimization files, recycle bin and thumbnails. This program calculates the space that can be cleared from your computer and will queue them up for deletion with the user selection.


Watch the video for disc-cleanup tutorial

Perform System office File Scan: –

System files are scanned in short SFC scan is windows inbuilt office program to fix altered/modified and damaged files of the operating system. It can fix several updates, failures, and other violations done by several mismatched office files.

To Run system office file scan in your windows operating system, first Open command prompt (CMD) in admin mode and run the command SFC/SCANNOW 


Office error code 5-11 also can be fixed with this scan if they are not damaged much. If you see any office file violations still exist after the scan, then move to the Event viewer to check what has caused the office error code 5-11.

How To Use Event Viewer to Check Office Error code 5-11 Logs: –

Initially, it is important to understand how the event viewer works. Event viewer is an inbuilt feature of Windows Operating system to register the logs of your office programs. In case of any errors or failures on any office program, the event viewer supports you to open and check the event logs during such incidents. These logs will notate the failure reasons and can show you the trouble error code 5-11. 

Thus, these event logs can be analyzed by a technician to assist you properly on your computers. If a technician. This event viewer shows the logs in different types like critical, information or error.

event viewer

  1.   Press k on the start button.
  2.   Type “RUN” and open the Run command prompt.
  3.   Type “EVENT VIEWER” and click enter key to open Event viewer logs.
  4.   Double click on “windows logs” from the left-side panel and select “application “.
  5.   Now you can see many logs in the center panel.
  6.   Filter the logs to find office related issues and warnings by selecting Filter current log option from the Right-side panel.
  7.   Find any critical, error logs the caused code 5-11.

If you can’t find any reasons for the issues, then just take a chance to do a clean office installation to save your time.

Steps To Fix the office Error Code 5-11 : –


Sometimes offices won’t install due to several reasons like internet connectivity, dependencies for the product or any virus that affected your computer office files etc. Then you must do a clean installation by removing traces of office program files from previous versions or by multiple office installation trails by you due to several errors.

Repair/Uninstall Office installation Program: –


Applies To: Office 2019, for business, Office 365 Admin, Office 365 Small Business Admin, Office 2021

The following steps explain how to uninstall Office 2019 or 2021 products on a PC (laptop, desktop, or 2-in-1). For other versions of Office programs, including Office 2019 for Mac, or older versions of an Office, see the section, Uninstall Office for Mac, Office 2019, or Office 2021 below. Try uninstalling Office using the Control Panel first. If it is not working, use the easy fix tool or try uninstalling the Office program manually.

For Windows 10 and Windows 11 : –

  1.     Go to control panel from start button,
  2.     Select Programs and features there to reach a list of installed office programs on your computer. (In windows 10 you can just type “programs and features in the Cortana search bar beside windows 10 start logo)
  3.     From the list, search for Microsoft Office products and press on Change.
  4.     A window will open like here showing Add, Repair, Delete options.
  5.     Then proceed with repair and wait for some time. Once the repair is successful you are ready to use Microsoft office products again.

To uninstall following the first 4 steps from the repair process and choose to Delete instead of repair.

IMPORTANT. It is impossible to uninstall office installation program applications (word, excel, publisher etc.) individually from total office products. The only way to uninstall an individual app is if you purchased it as a stand-alone version.

Installing Office Product: –

Once you have done the uninstallation process, now do a clean -up office program installation.

  1. Login to your Microsoft office account
  2. Go to your dashboard to see the office product you purchased.
  3. Select “Install Office “option and then let it download, (you may see press Save, Run, Setup, or Save File depends on browser type, select “save” for future purpose)
  4. Go to downloads on your computer and double press on the office setup file to install.

If the error code 5-11 persists, then try an advanced registry fix if you are familiar with it.

Windows Registry Fix: –

The registry fix in Windows is a console that shows the structure of your Windows Operating system and its internal office programs. The Hex codes inside the registry may change due to some unwanted conflicting office programs which use the same resources.

To fix the error code 5-11 in office 365/2019/2021 you need to delete the altered Office Registry keys or remove and re-create the keys with previous values. (HEX CODE or H-KEYS).

Note: Don’t do Registry fix changes if you are not aware of the structure as it damages applications with one single change. Sometimes it damages your computer operating system.

Office Error Code 5-11 Returns Following Error Messages:

  • Something went wrong Error code 5-11 Go online for additional support.
  • Office is Busy, there is a problem starting the Office program Installation.
  • We are sorry, but we are unable to start your office program.
  • Sorry office program installation can’t continue because no compatible office products are detected.
  • We are sorry, but we can’t verify the signature of office files required to install your office product.
  • Internet connection needed for Office error code 5-11.
  • Background office installation ran into a problem.

Something went wrong Error code 5-11 Go online for additional support: –

When the operating system is unable to add or delete the office products that you are requesting, it requests you to verify the office files signature that are required to install the office product. Usually, the error code 300XX, 1xxx series depends on the cause of the office issue.

Something Went Wrong

Office is Busy, there is a problem starting the Office program Installation: –

It occurs when you try to open any office programs like word, excel etc., and the office is already in progress. It gives a message “we are either updating or helping you or remove some programs.

Office is busy

We are sorry, but we are unable to start your office program: –

Unable to open an office program is a common error code 5-11 in a windows operating system that occurs due to failed services of an office installation program. If Windows Installer services are not found working, then you cannot install an Office product.

Sorry office installation can’t be continued because no compatible office products are detected:- 

A Microsoft Windows Operating system is released in two different types of bit versions depending on the hardware architecture such as 32 and 64. It is required to install relevant versions of the office suitable for the Windows Operating systems. In the case of any mismatched versions being selected, you can see this error 5-11 message that says no compatible office products are detected.

We are sorry, but we can’t verify the signature of files required to install your office product: –

An Office product is available in different forms like a disc or a press to run. In case of a disc failure, you might see this error code 5-11message which says signatures of office files are required to install the office product.

Can't Verify Signature

Internet connection needed for Office error code 5-11: –

The Internet is one of the requirements for doing office press to run the office installation. If there are any intermittent connections, your system may not respond correctly, and it may cause different issues with office installation or windows updates. This will in turn fail your office installation program to start and work correctly.

Also, Installation of Microsoft Office requires an internet connection depending on the version. 


The latest Office 365/2021 suite comes with a press to run version which is a small setup file when you press on it, that would start the office installation by downloading all the required files for the office program. In this case of an intermittent connection or some connectivity failures, you might end up seeing this error 5-11.

Internet connection needed error code 5-11 message.

Internet Connection

Background office Installation ran into a problem.

This causes when your Office installation program related files are corrupted. It is required to repair your Office program. In addition, we need to check for malware or virus-related issues on your system.

Unable to start Office installation program: –

Office installation programs are used in the services from Windows operating system to start and function correctly. There are so many dependencies with system files and their office services. In case of any failure in such a system service or the system files, there are chances that your office program may not start correctly. It is required to find and fix the Windows services to make sure office services are functioning correctly.

Tech Support


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