When you cannot sign in to activate office 2021, the users will receive a message:
1.We are unable to connect right now. Please check your network and try again later.
2. Sorry, we can’t connect to your account. Please try again later.
This article highlights on how to troubleshoot the activation issues in Microsoft Office 2021. Consequently, the activation fails and you receive these error messages. To restore all features of Office 2021, fix the problem that is causing activation to fail.
For instance, to do this,
1. Sign in to Office with the right account.
2. Check for multiple copies of Office.
3. Check your subscription status.
4. Troubleshoot activation.
Solutions to Troubleshoot the issue of “Cannot sign in to activate”?
If you are receiving the error message We’re having trouble activating Office on your Windows PC, try these solutions which will help you to resolve the issue on your system
1.Using the Support and Recovery Assistant Tool
This tool helps to identify and fix activation issues with Microsoft Office 2021
2. Check whether you’re behind a proxy server
To do this,
- Firstly, open Command Prompt as an administrator.
- Secondly, click on Start, type cmd.exe in the search box,
- After that, right-click cmd.exe in the list, and then Run as administrator.
- Finally, type this command, and then press Enter: netsh winhttp set proxy < Address of proxy server >
3.Check if you’re behind a firewall.
For instance, if you are behind a firewall, it might have to be configured to enable access.
4. Check if you have appropriate license
- 1.Firstly, click on Settings option and locate the Assigned licenses area.
- 2. After that, if you see The latest desktop version of Office, then you have an Office subscription assigned correctly.
5. Remove the existing product key
Firstly, open a Command Prompt,
If you run 64-bit Windows with 32-bit Office:
cscript.exe “%ProgramFiles(x86)%\Microsoft Office\Office15\ospp.vbs” /dstatus
Similarly, if you run 32-bit Windows with 64-bit Office:
cscript.exe “%ProgramFiles%\Microsoft Office\Office15\ospp.vbs” /dstatus
In addition, if you have encounter a problem in activating this method, we suggest you to chat with our Technical Support they will help you understand better.
Finally, we give you assurance on the procedures for a paid support, you can check with our Tech available online here on this page.
Click here to visit our tech expert to clear your problem Chat with us for more Technical Support.
